Franchise Opportunities in El Paso, TX

NEW YORK & EL PASO, Texas--(BUSINESS WIRE)--TransPerfect, the world’s largest provider of language and technology solutions for global business, today announced the grand opening of a new contact center in El Paso, Texas. The center will be a primary hub for the company’s TransPerfect Connect division, which specializes in bridging communication gaps through services that include over-the-phone interpretation, business process outsourcing (BPO), and remote customer support including email and chat.

“El Paso’s talented workforce made the region an attractive choice for our newest contact center. We look forward to growing with the vibrant business community in the Borderplex region.”

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El Paso is part of a region known as “The Borderplex,” which also includes Ciudad Juarez, Mexico, and Las Cruces, New Mexico. Jon Barela, CEO of The Borderplex Alliance, the region’s economic development organization, remarked, “We’re excited to welcome TransPerfect to our region! This company and our educated bilingual workforce complement each other nicely. We’re looking forward to watching TransPerfect grow and succeed here in the Borderplex.”

Commenting on the announcement, El Paso Mayor Oscar Leeser said, “We’re grateful to TransPerfect for selecting El Paso as the home of their latest operations. Together with our partners at The Borderplex Alliance, we are making the most of our talented workforce and bringing great jobs to our region.”

County Judge Ricardo A. Samaniego added, “We’re proud to welcome TransPerfect to the Borderplex region. These are the types of high skill, quality jobs our region can excel at attracting. My thanks to our partners at the Borderplex Alliance and the City of El Paso for continued partnership in economic development.”

TransPerfect’s El Paso facility builds on the company’s existing Texas presence, joining its Austin and Dallas offices in serving the region, as well as extending contact center support to clients and customers across America. The contact center will be the third major hub, joining a 900-seat Phoenix contact center as well as a Costa Rica center opened earlier in 2017.

The growth in demand for outsourced customer service is the primary motivation for this expansion. TransPerfect has created hundreds of jobs in remote customer support and plans to onboard more than 400 agents in El Paso by 2023. To view available positions, visit the careers page.

TransPerfect Connect 1015 Belvidere Street El Paso, TX 79912

Email: [email protected]

“Our growth plans in El Paso and for TransPerfect Connect as a whole are ambitious,” said Steven Cheeseman, the company’s Vice President of Contact Center Operations. “With the increasing need for customer support in both Spanish and English, as well as our significant investment in the center’s infrastructure and amenities, we are confident that our team members will appreciate being in a high-demand industry and in a workplace focused on their wellness and enjoyment.”

TransPerfect President and CEO Phil Shawe stated, “El Paso’s talented workforce made the region an attractive choice for our newest contact center. We look forward to growing with the vibrant business community in the Borderplex region.”

The 485-seat facility is equipped with state-of-the-art equipment and is designed with employee productivity and workplace enjoyment as its top two priorities. Featured amenities include a large on-site cafeteria, game room, mothers’ room, and quiet/relaxation room, as well as both free parking and easy access to public transportation.

About TransPerfect Connect TransPerfect Connect is a leading provider of global call center services, business process outsourcing (BPO), and remote interpreting solutions including over-the-phone interpretation (OPI), video remote interpretation, and multilingual email and chat support. With services in over 170 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables businesses to bridge communication gaps in seconds. TransPerfect Connect is a division of TransPerfect, the world's leading provider of language and technology solutions for global business. Founded in 1992, TransPerfect has over 6,000 employees and maintains offices in more than 100 cities worldwide. www.transperfectconnect.com

About TransPerfect TransPerfect is the world’s largest provider of language and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect’s GlobalLink^® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

EL PASO, Texas — El Paso city staff is reviewing a code of conduct complaint against city Mayor Oscar Leeser.

The complaint was filed Monday by city Rep. Peter Svarzbein, who says the Mayor physically threatened him during an incident in council chambers after a meeting in February.

Rep. Svarzbein says he approached the Mayor to speak about his concern the Mayor did not conduct the meeting in accordance with their Rules of Order. Rep. Svarzbein paints a picture of a heated argument in the complaint.

“He continued to insist I was being disrespectful and stood up and said, ‘shut your mouth.’ As I insisted I was seeking clarification about his treatment of the council, he said ‘keep talking, keep talking’ and then ‘shut your mouth or I will shut it for you,’” the complaint read.

ABC 7 asked the Mayor if he physically threatened Rep. Svarzbein, and the Mayor says it is “untrue.”

“I mean if you think about it, it’s something that happened four months ago,” Mayor Leeser said. “If it really something like that happened four months ago you would hope he would’ve taken action then.”

The complaint says six people were also inside the chamber during the Feb. 1 incident. City representative Isabel Salcido was named as one of those witnesses. ABC-7 asked her if the claims in the complaint were true.

In a statement, Rep. Salcido says, “Rep. Svarzbein approached Mayor Leeser to say that he thought the mayor should have let other members of Council speak when they requested. They went back and forth for a while, with Rep. Svarzbein asking the mayor to be respectful of other Council members and allowing them to speak according to our Rules of Order, and then I heard Mayor Leeser tell Rep. Svarzbein “keep talking, keep talking”. At that point I gathered my things and began to leave. I saw Mayor Leeser appear very upset and confront Rep. Svarzbein by following him to his seat, which seemed intimidating. I couldn’t really hear what was being said at that point.”

ABC 7 also reached out to Rep. Svarzbein Tuesday for a comment on his complaint. He was not at the city council meeting and was unable to do an interview.

A spokeswoman with the city says the Alternate Mayor Pro Tem will meet with the two Council members to resolve the concern. If the concern is not resolved the item will be posted on a Council agenda.

You can read the entire code of conduct complaint below.

EL PASO, TX (KTSM) – El Pasoans reviewed proposed flood maps ahead of monsoon season, pointing out specific areas that are prone to flooding and in need of improvements.

“Every time it rains when we have a serious rain there is severe flooding in our area,” said Angelo Pokluda.

Pokluda lives in the Manhattan Heights Neighborhood. He shared a photo of firefighters rescuing a person from a car that was happening right in front of his home back in August of 2021.

“Our basements floods, our property suffers damage, again, we’ve had casualties, we’ve had death. It’s serious and it happens almost every time it rains, usually in august,” said Pokluda.

Another Manhattan Heights resident says she bought her first home in July of 2021, which ended up flooding that August.

Folks came to the flood map planning meeting in hopes of receiving information about improvements to flood infrastructure.

Adding that her home also had damage after the flooding last August and she did not have flood insurance.

“It’s our first home so we had no idea what to expect there wasn’t any record that this was in a flood zone or that there had been flooding in the past so we walked into it and didn’t really understand what we were getting into,” said Loveridge.

The Upper Rio Grande Flood Planning Group is working to publish the first regional flood plan that will be used to get federal funding for flood-improvement projects around El Paso.

Martinez saying this is the first time the state has gotten involved to fund flood related issues.

“Were using $1.7 million that were awarded to us from the Texas Water Development Board to fund this initiative and really make a difference,” said Martinez.

Adding that the flood mitigation and infrastructure could reduce flood risk in some areas making it so that El Pasoans flood insurance bills are lower.

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The opening of this facility will allow EPCC to create a new Echocardiography Program which has already welcomed its first set of students in 2022.

EL PASO, TX (KTSM) – On Wednesday, El Paso Community College (EPCC) officially opened the doors to the Career & Technical Education Building at the Rio Grande campus with a ribbon-cutting ceremony and an Open House.

One of five campuses located throughout El Paso County to serve students, Rio Grande campus is the only campus in an urban setting located near downtown and close to a historic district.

With an emphasis on programs in the medical and healthcare field, this building expands EPCC’s offerings that lead to high-demand and high-paying careers which are much needed in our region.

This state-of-the art building will provide additional classroom space along with new, cutting-edge simulation labs that will provide hands-on experience, preparing students to become EMTs, Phlebotomists and Radiographers.

College officials add that this space has also allowed EPCC to create a new AAS program in Echocardiography. During his remarks, EPCC President Dr. William Serrata talked about the many ways the college is creating facilities that provide innovative learning experiences and prepare students for the workforce.

This building offers 212,866 feet of space that facilitates learning and success, including 20 classrooms, 25 offices for our highly qualified faculty to work with students, 16 simulation labs, 375 parking spaces plus many collaborative spaces for students to engage with professors and one another. This will have a powerful impact on the student experience. Lessons and activities will occur in state-of-the-art classrooms and simulation suites specifically designed for health profession programs including Nursing, EMT, Phlebotomy, Radiology, and Physical Therapy. These simulation labs replicate real-life facilities such as ambulances and hospital spaces which will help ensure that the graduates are familiar with the latest technology.

The building was thoughtfully designed using input from our students, faculty and industry partners to promote interactive, interdisciplinary learning strategies. As a result, students will be prepared, well trained and ready to work in professional settings upon graduation.

Steven Smith, Vice President of Instruction & Workforce Education, EPCC

Not only do these programs allow students to earn a degree or certificate, these programs are also pathways to some of the most needed and highest-paying jobs in our region. The building also allowed EPCC to expand programming in Court Reporting. Students are able to learn in a mock-trial classroom that simulates working in a real courtroom.

EPCC underwent a comprehensive master planning process which involved input from students, faculty, staff, and the community. To enhance student experiences and to prepare for future growth, this plan recommended multiple phases of construction to expand facilities.

In 2015, the college started construction to implement projects from the master plan which included six projects on five campuses.

The ultimate goals of these projects are to provide more engaging learning experiences for students, place them on a path to completing their degrees and ultimately increase educational attainment in our region. District-wide more than 405,000 square feet was added.

Investing in campus improvement needs and making sure EPCC has the capacity to serve students with additional classroom and laboratory space, state-of-the art learning experiences and improved technology is part of the college’s ongoing Strategic Plan.

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El Paso may have had enough of virtually unchecked immigration.

The city of around 680,000 — the sixth-largest in Texas and part of the second-largest bi-national metropolitan area on the US-Mexico border (only San Diego-Tijuana has more people) — is 82% Hispanic and has, in the past opened its doors to wave after wave of border-crosses.

For years, El Pasoans always seemed to find the resources to feed, clothe, shelter and otherwise assist those crossing the Rio Grande and in need a place to stay for a night or two before moving on to their final destination elsewhere in the US.

But as the city grapples with another surge of immigrants in recent weeks, aid workers say that’s not happening to the same extent as in times past.

“It has gotten significantly more difficult to recruit the volunteers that are necessary to operate the hospitality sites for the NGOs,” said Ruben Garcia, the director of El Paso’s network of 15 temporary immigrant shelters — or “hospitality sites,” as he calls them.

Part of the reason for the reluctance, Garcia says, is concern about COVID-19. But he also suggests the change in attitude is in part due to a shift in politics.

“To what extent has the vilification that has been going on in our culture of people that are different from us, namely the refugee … how much of that has contributed people holding back and not wanting to do hospitality sites?” he asked.

El Paso city and county are Democratic strongholds. The city is the home base of Texas Democratic gubernatorial candidate Beto O’Rourke. But former President Donald Trump got 31.6% of the vote in El Paso County in 2020, improving on his performance from 2016 by nearly six percentage points.

El Paso has long considered itself the Ellis Island of the southern border of the United States. But just last week, more than 100 asylum seekers were sent onto the streets of El Paso because the Border Patrol facility and private shelters were at capacity.

In all, 119 Haitian men were dropped off a bus depot in downtown, when they would have normally been put up by one of Garcia’s shelters until they could make arrangements to leave town.

Local leaders went into overdrive, looking for any possible way to expand shelter space to avoid having immigrants wandering the city streets and announcing they would declare a state of emergency over immigration, although they later decided to hold off.

“The optics are very difficult. Communities sort of panic,” El Paso County Judge Ricardo Samaniego told The Post last week. “They feel it’s not safe anymore. El Paso is really developing as a place you want to come to. Tourism is starting to develop. People always comment how you don’t see homeless on the streets. So we’re going to go from that to seeing people sleeping on the streets.”

Another, no less significant issue: Many of the immigrants crossing into the United States through El Paso are not like the city’s residents, who are primarily of Mexican descent. Today’s immigrants are largely from Haiti, Cuba and South America.

“It fragments the community,” Samaneigo said. “‘Why are they out there?’ People address it with me. ‘Okay, we’re not going to let people in,’ they tell me as if I have the power to say, ‘We’re not going to take anymore,’ but they are going to come.”

For now, El Paso has a little more time to find a solution to the crowding crisis after a federal judge on Friday ordered that the Title 42 health policy remain in place.

The authority has been used to deny an estimated 1.9 million immigrants access to the United States since the onset of the COVID-19 pandemic, and elected officials, law enforcement, and shelter operators have warned its lifting would mean an overwhelming increase to the number of immigrants attempting to cross the border. El Paso city and county hope to name a location for a temporary immigrant shelter by Monday.